Where do you ship from?
All products are shipped from Massachusetts
How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
- Location
- Total weight of package
- Selected shipping method
We are not responsible for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
How long does shipping take?
Our hours of operation for shipping are Monday through Friday, 9 a.m. to 5 p.m. EST, excluding weekends and major USA holidays. Orders will ship 1-2 business day after you order.
Transit times will vary based upon a few different conditions, which includes the total distance between you and us.
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
DOMESTIC:
First Class: 7-10 Business Days
INTERNATIONAL: Unfortunately, we are not shipping products to addresses outside of the United States at this time.
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
How do I track my order?
Are your customers raving about you on social media? Share their great stories to help turn potential Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email. If you don't see the email in your inbox try checking your spam folder or add suvitiskincare@gmail.com to your safe sender’s list.customers into loyal ones.
Are your products cruelty-free?
Yes, our whole line is cruelty-free! We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free.
I couldn't find the answer I'm looking for here, what do I do now?
Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, order number (if applicable), and question to suvitiskincare@gmail.com. Our hours of operation for customer service are Monday through Friday, 9 a.m. to 5 p.m. EST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24 - 48 hours to receive a response. Also, we are only equipped to handle orders placed through www.suvitiskincare.com.